This error often indicates that the QR code's unique activation code has already been used. This indicates that the eSIM profile has already been added by you, another person, or both. You need to check whether your eSIM has been used or not.
Verify that the SIM has not already been added:
On your iPhone: Settings > Cellular > Cellular Plans.
On your Android device: Settings > Connections > SIM card manager.
You may also contact us via the information below for further support.
Email: Hello@gigago.vn
WhatsApp/Viber/Zalo: +84876836168
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