Why does it keep "Activating" when installing eSIM?

Modified on Mon, 20 Nov 2023 at 04:36 AM

Some operating system versions may experience this issue. Currently, iOS 16 -17 has this issue. It may take 20 - 50 minutes for automatic activation, please do not take any action while activating your eSIM. 

When installing eSIM outside Vietnam, after activating, you may also get "Unable to activate eSIM" error. Then, you can restart your device, then go to Settings Cellular to check whether the eSIM is on your device or not?

If it is already on your device, please do not delete it. When landing in Vietnam, and first get mobile signal in Vietnam, it will work. Just remember to send a text message as attached guide to activate the data plan. 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article