What if you cannot connect internet by the eSIM?

Modified on Mon, 20 Nov 2023 at 04:40 AM

Please make sure that you have followed all instructions in the email to activate the data plan. 

In case you cannot connect to the internet after completing all steps as a guide, please configure your APN as follows:

  • For iOS devices: Go to Settings > Cellular/Mobile data > your eSIM > Cellular Data Network, and then enter all APNs as m3-world (if you're using GIGA5D-7D-30) or m9-itelecom (if you're using GIGA7-10-15-120).
  • For Samsung Phones: Go to Settings > Connections > Mobile networks > Access Point Name > Tab Add on top bar > Name it > APN as m3-world (if you're using GIGA5D-7D-30) or m9-itelecom (if you're using GIGA7-10-15-120).
  • For Google Pixel Phones: Go to Settings > Network & interner > SIMs > select your eSIM > Access Point Names > Tab + on top bar > Name it > APN as m3-world (if you're using GIGA5D-7D-30) or m9-itelecom (if you're using GIGA7-10-15-120).

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